BOOKING TERMS AND CONDITIONS 

Your contract is with Tide the Knot Wedding Planning (“we”, “us”, “our” in these Booking conditions) for the agreed services (“the service/s’’, ‘’wedding day”, ‘’wedding’’). References to “you” or “your” are references to the person making the booking. 

These booking Condition form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights. 

By paying your booking fee you are deemed to be accepting the following terms and conditions. 

1. Making your Booking 

When you book your wedding planning service with us you should return the completed Booking Contract Form (TIDE THE KNOT COPY) to us as soon as possible 

Your booking is made as a consumer for the purpose your chosen service from us and you acknowledge that no liability can be accepted for any business or personal losses howsoever suffered or incurred by you. 

We will begin providing our Services when you make a booking with us by (i) signing and returning these terms and conditions; and (ii) pay the booking fee; and (iii) we confirm in writing that we have accepted your booking. 

We understand that our role will be that of consultant and coordinator. We will implement decisions made and signed off by you, the client. 

We must be informed of any changes to events or details that will affect our role in planning the event. Any changes or additions to the scope of work and fees will be made in writing and agreed by all parties. 

2. Paying for your Booking 

You are required to send to us 25% of your overall total, via bank transfer, at the date of this agreement to confirm your booking. 

You are required to send to us final balance payment via bank transfer. If you fail to make a payment due to us in full and on time, we may treat your booking as cancelled by you. 

3. Other payments 

• Payments to suppliers should be made by the client directly unless otherwise agreed in writing. We must receive exact payments cleared in our bank account in advance of any purchasing required on behalf of the client. 

• If your event requires us to stay overnight for any reason, the client agrees to cover the cost of accommodation within reason (Premier Inn’s or Travelodges are fine by us!). This will always be agreed in writing with both parties before any booking is made. 

• If, for any reason, our Services include travelling further than 50 miles from either our North Cornwall base you will be responsible for paying (over and above the Fees) reasonable travel costs (for car or train). These costs will be agreed in writing with You before the expenses are incurred. This does not include the travel already agreed to in the scope of work above. 

• Travel is charged at £0.45 per mile for journeys to and from our base in Cornwall to your wedding venue(s). Additional expenses such as meeting locations, or supplier visits, parking, or tolls may also be chargeable where required and will be discussed with you in advance. 

• Final payments for our services must be paid 30 days before your event. 

• If the final payment is not paid by 2 weeks before the event date, we retain the right to withhold any further work including attendance on the day unless payment (including the late payment fee) is made immediately. 

4. Cancellation Policy 

4.1 Cancellation by You 

If you wish to cancel your booking for the services provided by Tide the Knot Wedding Planning, notice must be given in writing via email to hello@tidetheknot.net . The date of cancellation will be deemed to be the date on which we receive written confirmation from you. 

Please note the following cancellation terms: 

  • The initial booking payment (deposit) is non-refundable under any circumstances, as it covers our administrative time, communication, and secures your wedding date in our calendar. 

  • If cancellation is made more than 90 days before the wedding day, you will be liable for 50% of the remaining balance due under this agreement. 

  • If cancellation is made 90 days or fewer before the wedding day, you will be liable for 100% of the remaining balance, whether or not the wedding goes ahead. 

  • If you choose to postpone your wedding, this will be treated as a cancellation unless a new date is agreed upon in writing and we are available to provide the services. Postponement may be subject to additional charges. 

4.2 Cancellation by Us 

In the highly unlikely event that we are unable to fulfil your booking due to serious illness, emergency, or other unforeseen circumstances beyond our control, we will make every reasonable effort to find a suitable replacement coordinator with a comparable level of service and experience. If we are unable to do so, a full refund of all fees paid to us (excluding the non-refundable deposit if work has already commenced) will be issued, and this contract shall be considered terminated with no further liability on either party. 

We will not be liable for any costs incurred by you in sourcing alternative suppliers or in respect of losses arising from the cancellation. 

4.3 Force Majeure 

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any event beyond their reasonable control (a “Force Majeure Event”), including but not limited to acts of God, natural disasters, epidemic, pandemic, government restrictions or regulations, acts of terrorism, war, strikes, extreme weather, or other emergency. 

In the event of a Force Majeure: 

  • We will work with you to agree on a rescheduled date where possible, subject to availability. 

  • Any payments already made will be honoured against the rescheduled date. If we are unavailable for the rescheduled date, the agreement will be terminated, and any fees paid (excluding the non-refundable deposit) will be refunded, less any work already completed. 

  • We strongly recommend that you obtain comprehensive wedding insurance to cover against such eventualities. 

5. Complaints 

Every effort has been made to ensure that you have an enjoyable and memorable day. If, however, you have any cause for complaint it is important that remedial action is taken as soon as possible. 

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any problems with us will usually enable any shortcomings to be rectified straightaway. 

6. Our Liability

a.Third-Party Suppliers 

We cannot be held responsible or liable for the performance, quality, delay, or failure of delivery of any goods or services provided by third-party suppliers, whether those suppliers are contracted directly by you or sourced and recommended by us. We act solely as a coordinator and facilitator and do not enter into contracts on your behalf unless otherwise agreed in writing. 

You are solely responsible for reviewing and entering into contracts with third-party suppliers, and for ensuring all necessary insurances, licenses, and permissions are in place for your wedding. 

6.2 Limitation of Liability 

Our maximum liability for any losses or damages you suffer as a result of us acting in breach of these Terms and Conditions is strictly limited to the total amount you have paid to us under this agreement, including any amounts paid in your booking form. We will not be liable for any indirect, consequential, or economic losses, including (but not limited to) loss of enjoyment, emotional distress, or loss of opportunity. 

We will only be liable for losses which are a foreseeable consequence of us breaching this agreement — that is, losses which you and we could reasonably foresee at the time this contract was entered into. 

6.3 Exclusions 

Nothing in these Terms and Conditions shall exclude or limit our liability: 

  1. For death or personal injury caused by our negligence. 

  2. For fraud or fraudulent misrepresentation; or 

  3. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability under UK law. 

7. Governing Law and Jurisdiction 

These Terms and Conditions, and any agreement between you and Tide the Knot Wedding Planning, shall be governed by and interpreted in accordance with the laws of England and Wales. 

By entering into this agreement, both parties agree that any disputes or claims arising out of or in connection with this contract — including non-contractual disputes or claims — shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

8. Additional Information 

You, as the Clients, retain the copyright to all photographs. We kindly request 

permission to use selected images to promote our services, unless otherwise agreed 

in writing. This may include use across our studio materials, portfolio, website, blog, 

social media, exhibitions, competitions, and other marketing or promotional 

platforms. 

By paying the booking fee you agree to the conditions above.